Frequently Asked Questions (FAQ)
What does Promise Asset Recovery do?
Promise Asset Recovery locates, verifies, and recovers funds being held by state agencies on behalf of individuals, families, and businesses. We manage the entire process from research to submission, ensuring your claim is handled accurately and efficiently.
How do I know if I have unclaimed funds?
Our team conducts detailed research using state databases, historical records, and verification tools. If we’ve contacted you, it means we’ve identified funds that may belong to you or your business
What documents will I need to provide?
Required documents vary by state and claim type, but commonly include:
• Government‑issued ID • Proof of address • Estate documents (if applicable) • Business authorization documents (if applicable)
How long does the recovery process take?
Timelines vary by state. Most claims take several weeks to several months depending on:
• State processing volume • Verification requirements • Complexity of the claim
You can track your progress on the Case Status Page.
How much does this service cost?
Promise Asset Recovery operates on a 20% contingency fee. You pay nothing upfront, and no fee is owed unless funds are successfully recovered.
How will I receive my recovered funds?
Disbursement depends on state procedures. You may receive:
• A direct check from the state • A joint check requiring endorsement • A direct deposit (in states that allow it)
We will notify you once your disbursement method is confirmed
Is my personal information secure?
Yes. All documents and personal information are stored in a secure, encrypted environment. Only authorized Promise Asset Recovery personnel involved in your claim have access.
See the Privacy & Data Security Notice for full details
Will I be updated throughout the process?
Yes. You will receive updates at key milestones, including:
• When your documents are received • When your claim is submitted • When the state requests additional information • When your claim is approved
You can also check your Case Status Page at any time.
What happens if the state requires additional documents?
If the state requests more information, we will notify you immediately through your portal and email. You can upload additional documents securely on the Additional Documents Page.
What if my claim is denied?
If a claim is denied, we will review the reason provided by the state and determine whether:
• Additional documentation can resolve the issue • An appeal is appropriate • The claim must be closed
You will be informed of all outcomes.
Can I cancel my claim?
Yes. You may withdraw your authorization at any time before the claim is submitted. Once submitted, cancellation may depend on state rules. Contact us through your portal for assistance
How do I contact Promise Asset Recovery?
You can reach us securely through your client portal messaging system. This ensures your communication remains private and tied directly to your claim.